Valentin CordierSébastien LagorceAlison CarminatiDiane JaurettJuliette C4.7/5 on Trustpilot · 32 reviews

Webinar chat moderation: ban, filter and delegate without stopping your pitch

Messages with your banned words are visible to their author only, an anti-spam delay spaces out messages once you turn it on, and your moderators act while you pitch.

Get started for free

Free account, no credit card required

Team view during a Welya live session: chat, questions highlighted in yellow and the anti-spam setting (sample data)
  • 500banned words or phrases per webinar
  • 120 smaximum anti-spam delay, adjustable during the live session
  • 3chat modes: public, private or off

What you can do to moderate your webinar chat

Here is how webinar chat moderation works in Welya: rules you set filter and space out messages, your team acts on any message or attendee, and the chat stays open for everyone else.

  • Filter banned words: a message with a word from your list is visible only to its author.
  • Slow mode: an anti-spam delay you choose separates two messages from the same attendee.
  • Keep links in check: links typed by attendees aren't clickable; your team's links are.
  • Ban one attendee: their messages disappear for the room, and the chat stays open.
  • Delegate: moderators from your team run the chat while you present your offer.
  • Spot questions: attendee messages with a question mark stand out for your team.

Set up webinar chat moderation in 3 steps

Webinar settings: banned words list and CSV import (sample data)

01Before the live session, set your rules

Moderation starts in the webinar settings, so your rules are in place before the first attendee joins.

  • Assign a moderator. Choose a teammate and the display title attendees will see in the chat.
  • Upload your blocklist. Type words and phrases or import a CSV; the list and delay carry over to copies.
  • Turn on slow mode. The anti-spam delay is off by default: pick 0 to 120 seconds, adjustable live.
Attendee message on hover: six actions (reply, private reply, move to Questions, pin, delete, block) and the “Move to Questions” tooltip (sample data)

02During the live session, your team runs the chat

While you pitch, your rules run in the background and your team handles the rest from the chat.

  • Filters run in the background. Banned words are filtered and, once turned on, slow mode spaces out messages.
  • Act right from the message. Reply privately, move to Questions, pin, delete or block, right from the message.
  • Disruptive attendees handled. Block someone from their message while everyone else keeps chatting.
Chat export after the webinar: download button and a recreated preview of the CSV file (sample data)

03After the webinar, review everything

One CSV file holds the whole chat of the session.

  • Every message timestamped. With its author and their role in the session.
  • Nothing goes missing. Deleted, filtered and banned attendees' messages are included and flagged.
  • For your admins. The download is made from the account of a workspace admin.

Every moderation tool, one by one

Attendee chat on mobile: the team’s link is clickable, an attendee’s link stays as plain text, and the anti-spam delay replaces the input for 8 seconds (sample data)

Filter and slow down messages

A word filter and, once turned on, a slow mode run automatically; a display rule keeps attendee links as text.

  • Silent banned words. The message stays visible to its author only; neither the room nor your team sees it.
  • Anti-spam delay. Up to 120 seconds between two messages from an attendee; your team is exempt.
  • Links that aren't clickable. Attendee links show as plain text; your team's links open in one click.
Attendee list filtered on banned attendees, with their badge (sample data)

Remove one attendee from the chat, not the whole chat

When one attendee spams or derails the chat, you act on that person only.

  • Block from the chat. The message is deleted and its author is banned from the chat.
  • Their messages disappear. The room no longer sees what they wrote, and the chat stays open for everyone else.
  • Unban anytime. The attendee list can show banned attendees only, so you find them fast.
Team room: the Questions filter shows only the highlighted questions, with a private reply being written under one of them (sample data)

Chat vs. Q&A: questions don't get lost

“What's included in the offer?” With its question mark, it stands out for your team in a fast chat.

  • Spotted automatically. A message with a question mark is highlighted for your team, not for the room.
  • Filtered and organized. Show questions only, add a message to them and mark the ones you've answered.
  • Private replies. Reply to an attendee who is still connected: only they see your answer.
Adding a moderator from the team members, with their display title (sample data)

Moderators who don't take a presenter seat

A dedicated moderator handles the chat while you stay focused on your pitch.

  • Members of your team. Each one signs in to their Welya account, with the display title you choose.
  • What they can do. Delete, pin, reply privately, sort questions, ban attendees, adjust the anti-spam delay.
  • Your on-screen seats stay free. A moderator takes no presenter seat: those stay for you and your guests.
Welya live session on mobile: pinned message at the top of the chat, below the video (sample data)

A chat that follows your presentation

Change the chat setup as the session moves from your content to your offer.

  • Three modes. Public, private (attendee messages go to your team only) or off, switched live.
  • One pinned message. An instruction or your offer link stays in view; a new pin replaces the last one.
  • Off-topic messages removed. Your team deletes a message for the whole room in one action.

Ready to keep your chat under control during your pitch?

The filter applies your list, the anti-spam delay spaces out messages once turned on, and your moderators handle the rest. Set up moderation for free, no credit card required; you only need a subscription to go live in front of your audience.

Get started for free

Turn the chat off, or moderate it

FeatureChat turned offModerated with Welya
Who can postYour team onlyYesThe whole room, within your rules
A disruptive attendeeAll attendees switch to read-onlyYesOnly that attendee is banned, the chat stays open
Spam and linksNo attendee messages at allYesBanned words filtered, links not clickable, anti-spam delay
Questions from the roomAttendees can't type themYesSpotted and highlighted for your team
During your offerYou pitch with no written feedbackYesA moderator runs the chat while you present

They say it better than us

Overall rating: 4.7 out of 5 on Trustpilot (32 reviews)

Reviews translated from French.

Get started for free
  • Welya is innovative, accessible and dynamic.

    Welya is innovative, accessible and dynamic. I appreciated the tool’s rich features, which make for an optimal, memorable and interactive customer experience. Above all, the people…

    Aurélie Narcisot
  • WELYA is just insane!

    Access to lots of DATA, quizzes, polls, waiting room, smooth software and rock-solid support! If you run webinars, YOU HAVE TO try WELYA!

    Sébastien Lagorce
  • Great! Excellent tools.

    Lots of data to improve our funnels. Special mention to the team, super responsive, available and really supportive. I recommend it.

    Alison Carminati
  • It’s really better than WebinarJam and everything we’ve used so far

    I’ve been using Welya for 2 months in my webinar agency, and it’s really better than WebinarJam and everything we’ve used so far (especially the lead scoring).

    Valentin Cordier
  • I use Welya for my webinars, and I wouldn’t go back for anything in the world

    After spending several years testing other traditional webinar platforms, which weren’t at all suited for live conversion. It’s easy to get started, the platform runs smoothly, and the team is …

    Juliette C
  • We’ve used Welya to host our webinars, and we’re very satisfied with the experience.

    The platform is smooth, intuitive, and easy to use for both organizers and participants. The live session went off without a hitch, with excellent stability, and the support team was always responsive …

    Anthony Da Silva
  • Very user-friendly platform

    Very user-friendly platform, with lots of useful features that other competitors don’t have! Customer service is efficient and accessible, it’s a real plus

    Diane Jaurett
  • I’ve been using Welya for two months now, and I’m completely satisfied with it.

    I’ve been using Welya for two months now, and I’m completely satisfied with it. The platform is very intuitive, easy to learn, and a real pleasure to use on a daily basis. It makes communication and …

    Mohamed Boclet
  • My salespeople are performing better and working more efficiently thanks to the data extracted from the webinar in just two clicks with Welya!

    I’ve been hosting online conferences for 9 years and have experienced every technical issue under the sun! It’s such a relief to have a tool optimized for sales and conversion with actionable, …

    Enzo Honoré
  • Welya has resolved all the issues and shortcomings we were facing with WJ.

    As a webinar agency, we used to work with Webinarjam because there weren’t any serious alternatives. Welya was able to resolve all the issues and shortcomings we encountered with WJ. In particular…

    Pierre-Marie Vaillant
  • Welya radically transforms...

    Welya radically transforms the sales experience and makes it easier to engage with the audience. It’s a pleasure to use, and the founders take all our feedback into account. We’ve also seen an increase in …

    Nathan Pissaro
  • I now use Welya for all my clients.

    I now use Welya for all my clients. As someone who often uses platforms like Webinarjam or Zoom, I always had some issues with them and poor lead tracking.

    Thibault Didier
  • The user experience is seamless, simple, and professional

    I switched from WebinarJam to Welya several weeks ago, and honestly, the change has completely transformed the way I host live streams. The user experience is seamless, simple, and professional…

    Kevin Ben
  • It’s clearly better than the traditional solutions on the market. I highly recommend it!

    I’ve been hosting webinars for over a year using solutions like WebinarJam. However, switching to Welya has been a positive change, offering more interaction and better lead analytics...

    Moustapha Moussa Saley
  • The platform I recommend to all my clients:

    I’m Florian Depenne, founder of Monsieur Webinaire. I help consultants, trainers, and coaches design and host their webinars. When I recommend a tool, I stake my reputation on it. Welya, I …

    Florian Depenne
  • An essential tool that we recommend to all our clients as a sales agency

    As CEO of Striker Agency, one of the largest closing and sales agencies on the market, I’m constantly testing and benchmarking tools that can truly make a difference for our clients. Welya is …

    Antoine Contino
  • A top-notch webinar experience and conversion rate!

    My name is Titouan Leroux, and I’m the founder of WebiScale, an agency specializing in webinar production and optimization for our clients. Before switching to Welya, we used WebinarJam.

    Titouan Leroux
  • Designed by and FOR webinar enthusiasts

    I personally implement Welya for the clients I work with, and what can I say other than that it’s flawless? I’ve tested many other tools, which I won’t name so as not to publicly disparage them, but Welya…

    Gérald Durand
  • Business class for webinars

    Huge added value at conversion time thanks to live conversion notifications. I also see a more engaged chat thanks to quizzes and statuses.

    Romain Jottard

Included on every plan

Moderation is included on every plan. Your moderators are members of your team: 5, 10 or 25 depending on the plan. Compare plans.

  • Launch

    $79/monthbilled yearly

    • 500 attendees
    • 2 hours per webinar
    • 2 presenters
    • 5 team members
  • Grow

    $229/monthbilled yearly

    • 2,000 attendees
    • 3 hours per webinar
    • 4 presenters
    • 10 team members
  • Scale

    $370/monthbilled yearly

    • Unlimited attendees
    • 12 hours per webinar
    • 6 presenters
    • 25 team members

Questions? We’ve got answers.

1. How does chat moderation work in a webinar?

Rules you set before the session filter messages and, once the anti-spam delay is on, space them out. During the live session, your team acts on any message or attendee: delete, pin, reply privately or ban.

2. Can I turn the chat off or make it private during the live session?

Yes. You switch between public, private (only your team reads attendee messages) and off at any point. Welya doesn't offer approval of each message before it's posted; in private mode, your team's replies stay visible to everyone.

3. Can someone else moderate the chat while I present?

Yes. Add moderators from your team members: they sign in to their Welya account and run the chat without taking a presenter seat.

4. How do I stop spam and links in the chat?

Combine three settings: banned words, the anti-spam delay and a pinned link. Banned words match whole words, uppercase or not; attendee links aren't clickable, while your team's links are.

5. What's the difference between the chat and Q&A?

In Welya, questions stay in the chat: any attendee message with a question mark is highlighted for your team, who can show questions only and mark them as answered.

6. Can I remove or ban a disruptive attendee?

You can ban them from the chat, from their message or from the attendee list. Their messages disappear for the roomTo be confirmed: , and they can still watch the live session. You can unban them anytime.

7. What happens to the chat after the webinar?

A workspace admin downloads the full session chat as a CSV file. Deleted messages, messages filtered by your banned words and messages from banned attendees are included and flagged.

8. Do I pay extra for moderation?

No. Moderation is included on every plan, and the free account, no credit card required, lets you set it all up. You only need a subscription to go live in front of your audience.

Keep control of the chat during your next live webinar